Shipping & Delivery Policy
Silky Satchel
At Silky Satchel we are committed to delivering premium-quality bags worldwide through a shipping experience that is simple, transparent, and reliable.
🌍 Worldwide Shipping
We offer worldwide shipping free shipping.
There are no hidden charges or additional shipping fees — the amount displayed at checkout is final.
⏱ Order Processing Time
All orders are processed within 3 business days.
• Orders are not processed or shipped on weekends or public holidays
• Processing times may vary during peak seasons or promotional periods
🚚 Shipping Carriers & Fulfillment
We work with trusted international shipping partners, including:
• DHL
• FedEx
• UPS
• USPS
Orders are shipped from our fulfillment centers located in:
• Hong Kong
• China
Shipping origin may vary depending on product availability and destination, which may slightly affect delivery times.
📦 Estimated Delivery Times
Estimated delivery times do not include processing time.
• United States: 7 business days
• Canada & Europe: 8 business days
• Australia & New Zealand: 8 business days
• Central & South America: 10 business days
• Asia: 10 business days
• Africa: 12 business days
Maximum estimated delivery time: up to 20 business days.
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or local courier delays.
⚡ Express Shipping
If you require faster shipping, please contact us before placing your order:
Express shipping availability and pricing depend on destination and carrier availability.
📦 Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment until delivery.
❤️ Returns & Exchanges
Customer satisfaction is important to us. We offer returns and exchanges according to our Return Policy.
To request a return or exchange, please contact us at:
Our support team will guide you through the process.
❗ Customs, Duties & Taxes
Customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
These charges are not included in the shipping fee and remain the responsibility of the customer.
📬 Need Assistance?
If you have any questions regarding shipping, tracking, delivery, or returns, please contact us:
Thank you for choosing Silky Satchel. We appreciate your trust and look forward to serving you.