At Silky Satchel, customer satisfaction is our priority. We offer a 30-day Return & Refund Policy on eligible orders to ensure a fair, transparent, and hassle-free shopping experience.
⏳ Policy Duration
Return, refund, or exchange requests must be submitted within 30 days from the purchase date. Requests submitted after this period will not be eligible.
✅ Eligible for Returns or Refunds
You may request a return or refund if your order meets one of the following conditions:
• You received an incorrect item
• The product is defective
• The item was damaged during shipping (customers may choose either a replacement or a refund)
• Evidence of product tampering
⚠️ Important Notes
• Returns or refunds are not accepted for change-of-mind purchases
• A 25% restocking fee applies to all approved returns
• Return shipping costs are the responsibility of the customer
• If an order is canceled or a refund is requested for any reason, a 5% transaction fee will be deducted from the refunded amount
💳 Refund Process
Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund request.
If approved, refunds will be issued to the original payment method and processed according to your payment provider’s standard processing time.
🔄 Exchange Policy
We only replace items if they are defective or damaged.
To request an exchange:
• Email us at: [email protected]
• Wait for confirmation from our support team
• We will provide return instructions and the next steps for your exchange
⏰ Late or Missing Refunds
If you have not received your refund:
• Check your bank account statement
• Contact your credit card provider (processing times may vary)
• Contact your bank for additional confirmation
If you have completed these steps and still have not received your refund, please contact us at:
🛍️ Sale Items
Sale items are also eligible for refunds if they meet the conditions outlined in this policy.
📩 Need Help?
For questions regarding returns, refunds, or exchanges, please contact us at:
Thank you for shopping with Silky Satchel. We appreciate your trust and are always here to help.